Refund policy

Refund & Returns Policy

At LoveAllSports, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item in accordance with the conditions below.

This Refund & Returns Policy explains how returns, refunds, and exchanges are handled.

Your statutory rights under applicable UK consumer law are not affected by this policy.

1. Returns Period

You can request a return within 30 days of receiving your order.

To be eligible for a return, your item must meet the return conditions outlined below.

2. Return Conditions

To qualify for a return, items must be:

Unworn and unused
In their original condition
Free from marks, stains, damage, or alterations
Returned with original tags attached where applicable
Returned in original packaging where applicable

For footwear, please try items indoors on a clean surface to ensure they remain in returnable condition.

We reserve the right to refuse returns that do not meet these conditions.

3. How To Request A Return

To start a return, please contact our customer service team with:

Order number
Customer name
Product details
Reason for return
Supporting images where required

Email:
admin@loveallsports.com

Our team will provide the return instructions and any required information.

Please do not send items back before receiving return instructions from us.

4. Return Shipping

Unwanted or Change of Mind Returns

If you have changed your mind or ordered the incorrect size, return postage costs are the responsibility of the customer unless otherwise stated.

Faulty or Incorrect Items

If you receive:

A faulty item
A damaged product
An incorrect item

please contact us before returning the product.

Where the issue is confirmed to be our responsibility, LoveAllSports will assist with the return process.

5. Refund Process

Once your return has been received, our team will inspect the item.

After approval:

Your refund will be processed to the original payment method.
You will receive a confirmation email once your refund has been issued.

Please allow 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.

Original delivery charges are non-refundable unless the item is faulty, incorrect, or required otherwise by applicable law.

6. Exchanges

We may offer exchanges depending on product availability.

If you require:

A different size
A different colour
A replacement item

please contact our customer service team.

If the requested replacement is unavailable, a refund may be issued instead.

7. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible.

Please provide:

Order number
Description of the issue
Photos showing the problem where applicable

We will review your request and provide an appropriate solution.

8. Non-Returnable Items

Some items may not be eligible for return, including:

Personalised or customised products
Gift cards
Items that have been worn, washed, damaged, or altered
Products returned without original packaging where required

Additional exclusions may apply where permitted by law.

9. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If your order has not been processed or dispatched, we will attempt to cancel it and provide a refund.

Once an order has been dispatched, you may need to receive the item and follow the normal return process.

10. Consumer Rights

This policy does not affect your statutory rights under UK consumer law.

You may have additional rights relating to:

Goods that are faulty
Goods that are not as described
Goods that are not fit for purpose

Nothing in this policy limits or removes these rights.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

LoveAllSports

Email:
admin@loveallsports.com

Address:

Units A-B, Snail Hill
Rotherham
S60 2BZ
United Kingdom

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